Frequently Asked Questions

What happens if I need to return my item?

Please visit our returns page for all information regarding the return of your item in the unlikely event that you are unhappy with your purchase.

Can I view items in store before I purchase?

Yes, all you need to do is select the view in store option on the product page and fill your details on the form. Alternatively you can contact us or your preferred shop directly to arrange a viewing.

Can we order in specific items if we do not have it on our website?

If the item requested is currently available from one of our brand manufacturers, we can try and order a specific item for you, even if we don't currently have it in stock online.

What are your delivery options?

For all information on our shipping options and policies for the UK please visit our delivery information page.

Do you ship internationally?

For all information on our international shipping options and policies please visit our delivery information page.

Can you resize my ring?

Please contact us to discuss resizing requirements but please be aware that some rings cannot be resized at all or only within restrictions. Whether a ring can or cannot be resized is dependant on the stone setting.

Can we order in specific items if we do not have it on our website?

If the item requested is currently available from one of our brand manufacturers, we can try and order a specific item for you, even if we don't currently have it in stock online.

Can you add or remove watch links?

Yes we can add or remove links from bracelet strap watches before sending them out to you. You can specify wrist measurements via the additional comment sections at the checkout. Please note that this may mean your item could take longer if we have to order your links, there may be a charge dependant on the manufacturer's policy.

How do i know my item is genuine?

We are authorised stockists of all the products we sell and do not acquire them through third parties. All of your items will arrive with the relevant and valid, stamped warranty and brand packaging. Please visit our warranty page if you need more information. All of our pre owned luxury Swiss watches are supplied either with original warranty papers or supplied with a certificate of authenticity.

What security measures do you take to ensure my payment is safe?

We use Shopify's safe and secure payment gateway and PayPal as our secure and safe payment gateway providers. No card details are ever stored.

How long will it take to dispatch my items?

How long will it take you to dispatch my item/items? Orders received before 3:30pm GMT Monday - Friday are dispatched the same day. Orders received after 3:30pm GMT Monday to Thursday will be dispatched the next working day. For orders received after 3:30pm GMT Friday and over the weekend will be dispatched the following Monday, subject to bank holiday. 

Can you engrave my items?

Yes, we do offer engraving. Please contact us for more information.

Do you buy scrap gold and jewellery?

Yes, please visit any of our shops for this option.