Delivery Policy

Covid-19 Delivery Information:
We aim to dispatch orders as usual but as we are working on a skeleton staff basis we please ask to allow for up to 1 day dispatch time. However most items will be dispatched on the same day. Thank you for your understanding.

We take great care to ensure all items are packed to a high standard, so that your new purchase arrives in perfect condition. All orders placed Monday - Friday before 3.30pm are dispatched the same day. Orders received after 3.30pm will be dispatched the next working day.

Orders placed Friday (after 3.30pm), Saturday or Sunday will be dispatched the following Monday (Unless on a Bank Holiday when orders are dispatched the next day, on Tuesday). Once your order has been dispatched, you will receive a dispatch confirmation email which will include your tracking reference number. Use this number to track your item right to your doorstep. Track your order with Royal Mail Below.

If, for any reason, your order is returned to us (e.g., incorrect address), then Hollins and Hollinshead Ltd will inform you immediately via email or phone call when the item is received. You will be given a choice as to whether the item is sent out again, or a refund is processed. Please note, for items that are undelivered through fault of the customer (e.g., incorrect address), Hollins and Hollinshead Ltd reserve the right to deduct our outwardly shipping fees from the refund total.

Free UK Delivery

We offer Free Delivery on all orders over £25. All UK deliveries are sent using Royal Mail tracked services and can be tracked using the tracking reference number provided via email once a purchase has been made and dispatched. Items must be ordered before 3:30pm (Monday - Friday) for same day dispatch. Items ordered after 3:30pm will be dispatched on the next working day.

Items under £25 will be dispatched using Royal Mail Tracked 48 Service at a cost of (£1.95) This is a fully tracked service and can be tracked using the tracking reference number you will receive via email up on purchase completion & dispatch.

Orders placed after 3:30pm on Friday, Saturday or Sunday will be dispatched on the following Monday. Items ordered within this period over a bank holiday will be dispatched on the following Tuesday.

Paid UK Delivery Options

If your order comes under the free price bracket for the postage you require, you can of course pay for faster delivery. See below for some postage options.

Orders under £25 - (Tracked 48 Service)
£1.95 

All Orders (Next Day Special Saturday Delivery Guaranteed by 1pm)  
£9.95

Orders under £200 (Next Day Special Delivery Guaranteed by 1pm)
£5.95

Orders under £200 (Tracked 24 Service)
£2.95

Free Delivery Options

Spend over £25 to qualify for free delivery. We offer various free shipping depending on order amount.

Orders £25 - £100 (Tracked 48 Service)  
FREE

Orders £100 - £150 (Tracked 48 Signed Service) 
FREE

Orders £150 - £200 (Tracked 24 Signed Service)
FREE

Orders £200+ (Next Day Special Delivery Guaranteed by 1pm)
FREE

Track your Item

Please use the button below to track your item. Simply paste your tracking reference number found in your dispatch email in to the required area and click "track your delivery"

TRACK YOUR ITEM

International Delivery

International delivery services requires someone is present to accept and sign for your parcel when your postal service attempts delivery.

If you do not receive your order within 12 working days, please contact your local delivery office. If you are still having problems, please do not hesitate to contact us. Our sales team are always happy to help.

Please Note: We currently don't ship to the following: South America, Africa, Italy, Russia, Asia (Excluding Japan). We cannot ship watches to Portugal due to their regulations.


International Delivery Service, Times and Charges 

  • International Tracked Signed for (EU) (3-7 Working Days) From £10.95 
  • International Signed for (Rest of World) (8-12 Working Days) From £14.95