Family jewellers since 1978 | Call our team: +44 (0)1260 289689 | Email Us: Sales@hollinsandhollinshead.com
Free UK Delivery Over £40
30 Day FREE UK Returns
Official UK Stockist

Delivery and Returns

We take great care to ensure all items are packed to a high standard, so that your new purchase arrives in perfect condition. All orders placed Monday - Friday before 3.30pm are dispatched the same day. Orders received after 3.30pm will be dispatched the next working day.

Orders placed Friday (after 3.30pm), Saturday or Sunday will be dispatched the following Monday (Unless on a Bank Holiday when orders are dispatched the next day, on Tuesday). Once your order has been dispatched, you will receive a dispatch confirmation email which will include your tracking reference number. Use this number to track your item right to your doorstep. Track your order with Royal Mail Below.

If, for any reason, your order is returned to us (e.g., incorrect address), then Hollins and Hollinshead Ltd will inform you immediately via email or phone call when the item is received. You will be given a choice as to whether the item is sent out again, or a refund is processed. Please note, for items that are undelivered through fault of the customer (e.g., incorrect address), Hollins and Hollinshead Ltd reserve the right to deduct our outwardly shipping fees from the refund total.

Create Free UK Return Label

Creating a returns label couldn't be easier. Use this service to create your free UK return label. You will be diverted to the Royal Mail return services page where you can easily create and print off your return label.

Once printed, please attach your label to the front of your parcel, ensure it’s packaged securely and take it to your local post office. All refunds are processed within 24 hours upon the receipt of your return. You will receive a confirmation email to notify you of your return and refund. Faulty items and exchanges are processed accordingly within 24 hours upon the receipt of your returned item. Please keep your Post Office receipt as this contains your tracking information.

Create Free UK Return Label
FREE RETURN LABEL

International Delivery

International delivery services requires someone is present to accept and sign for your parcel when your postal service attempts delivery.

If you do not receive your order within 12 working days, please contact your local delivery office. If you are still having problems, please do not hesitate to contact us. Our sales team are always happy to help.

Please Note: We currently don't ship to the following: South America, Africa, Italy, Russia, Asia (Excluding Japan). We cannot ship watches to Portugal due to their regulations.

 

International Delivery Service, Times and Charges 

International Tracked Signed for (EU) (3-7 Working Days) From £10.95 

International Signed for (Rest of World) (8-12 Working Days) From £14.95 

 

At Hollins & Hollinshead we understand that for any reason, you may change your mind about your purchase one you have received the item. All items sold by Hollins & Hollinshead are 100% guaranteed new with official packaging and warranty unless otherwise stated.

We are authorised UK stockists of all the brands we sell and take great pride in their quality and brand standards. All items are inspected before they are dispatched but please make sure that you inspect your purchase on receipt while any tags or protective layers are still attached.

Items may be returned for refund or exchange within 30 days of receipt, on the understanding that the item has not been worn, damaged or personalised as we are not able to re-sell the item.

Please note: For health and hygiene reasons, earrings are non returnable. This does not effect your statutory rights.

 

 

Standard Delivery Options

Orders under £40 - Royal Mail Tracked 48 (2 - 3 Day Service)
£2.95

Orders Over £40 - Royal Mail Tracked 48 (2 - 3 Day Service)  
FREE

 

Expedited Delivery Options

Any order under £200

 

Royal Mail Tracked 24 (1 - 2 Day Service)
£2.95

 

Next Day Special Delivery Guaranteed by 4pm (Next Working Day Service)
£5.95

 

Next Day Special Delivery Guaranteed by 4pm Saturday (Next Working Day Service, Friday Dispatch Only)
£9.95

 

Any order over £200

 

Next Day Special Delivery Guaranteed by 4pm (Next Working Day Service)
FREE

Track your Item

Please use the button below to track your item. Simply paste your tracking reference number found in your dispatch email in to the required area and click "track your delivery"


TRACK YOUR ITEM

Return, Refund and Exchange Policy 



At Hollins & Hollinshead we understand that for any reason, you may change your mind about your purchase one you have received the item. All items sold by Hollins & Hollinshead are 100% guaranteed new with official packaging and warranty unless otherwise stated.

In the unlikely event that your item arrives damaged or defective please notify us immediately and contact us with images of the issue. 
Please Note: Some items have plastic wrap on them that can be hard to see. Please double check items thoroughly before contacting us. Common areas includes (Watch Straps, Watch Faces, Buckles and Clasps, Watch case backs and Jewellery items)

We are authorised UK stockists of all the brands we sell and take great pride in their quality and brand standards. All items are inspected before they are dispatched but please make sure that you inspect your purchase on receipt while any tags or protective layers are still attached.

Items may be returned for refund or exchange within 30 days of receipt, on the understanding that the item has not been worn, damaged or personalised as we are not able to re-sell the item.

Please note: For health and hygiene reasons, earrings are non returnable. This does not effect your statutory rights.

30 Day Money Back Promise 

In the unlikely event that you are unhappy with your purchase or it does not meet your requirements, you may return it for exchange or refund as per the Distance Selling Regulations and in accordance with your statutory rights. If you wish to return a purchase, please notify us within 7 working days of receipt and return it back to us within 30 days of receipt.

When sending a purchase back for a refund, please provide the following:

  • Buyers name 
  • Delivery address 
  • Order number 
  • Contact number and / or Email Address
  • A brief description stating the reason for return 


All returns must be sent back in the original packaging to the below address:
Hollins & Hollinshead
PO Box 367
Congleton
CW12 9DW

International Returns: 

British Goods Relief Claimed
Hollins & Hollinshead
PO Box 367
Congleton
UK
CW12 9DW

Please Note: A refund can only be processed to the card or PayPal account used to pay for the order. Please allow up to 2 working days for refunds to be processed.

Exchange Policy 

If you are unhappy with your purchase and it's still within 30 days of receipt, you may exchange for another item if you prefer, rather than a refund. If you wish to exchange your item, we strongly advise that you contact our sales team using the form on our Contact Us page or any of the contact details below.

Telephone: 01260 289689
Email: sales@hollinsandhollinshead.com

Please Contact our sales team prior to sending your purchase back for an exchange to ensure the item is placed to one side for you.

Please send your item back in the original packaging to the below address:
Hollins & Hollinshead
PO Box 367
Congleton
CW12 9DW


INTERNATIONAL RETURNS:
Please Return to:

British Goods Relief Claimed
Hollins & Hollinshead
PO Box 367
Congleton
UK
CW12 9DW

If the exchanged item is less in price, the difference will be refunded; if the exchanged item is higher in price, one of our sales team will contact you for payment.

Please Note: An item can only be exchanged if it hasn’t been worn and is in the same condition it was sent out in.

Cancellation Policy 

An order can be cancelled at any time until it has been dispatched. If you wish to cancel your order before it has been dispatched, please contact us using the form on our Contact Us page or any of the contact details below.

Telephone: 01260 289689
Email: sales@hollinsandhollinshead.com

Please Note: Once the item has been dispatched, you are no longer able to cancel your order and should refer to our refund and exchange policies above.

Faulty Items Policy

Within 30 Days of Receipt 

If an item bought from us, Hollins & Hollinshead, is faulty after 30 days and is still under a manufacturer's guarantee (watch manufacturer guarantees do not cover watch bracelets, straps and batteries, although we may be able to get a replacement for you at an extra cost.), you can either return the item direct to the manufacturer or, if you prefer, return the item back to us and we will happily act on your behalf. 

In the unlikely event that your item arrives damaged or defective please notify us immediately and contact us with images of the issue.
Please Note: Some items have plastic wrap on them that can be hard to see. Please double check items thoroughly before contacting us. Common areas includes (Watch Straps, Watch Faces, Buckles and Clasps, Watch case backs and Jewellery items)

We do not provide a free returns label for items faulty after 30 days of receipt, the shipping cost back to us is the buyers responsibility. A service that is tracked should be used in case of delay or loss in transit. £5.95 needs to be included with your item for us to return the item back to you.

To receive a returns number, please contact our sales team using the contact form on our Contact Us page or any of the contact details below.

Telephone: 01260 289689
Email: sales@hollinsandhollinshead.com

The item including all packaging, instruction manual and guarantee 

  • Buyers name 
  • Delivery address 
  • Order number 
  • Contact number and / or Email Address
  • A brief description stating the fault 
  • £5.95 for us to send the item back to the customers address 

Expired Guarantee 

If an item is faulty and the guarantee has expired, we are happy to help with assessment of the fault and in obtaining a quote for repair. Please contact our sales team using the contact form on our Contact Us page or any of the contact details below.

Telephone: 01260 289689
Email: sales@hollinsandhollinshead.com

Please note that these policies do not affect your statutory rights.

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