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Return, Refund and Exchange Policy

At Hollins & Hollinshead we understand that for any reason, you may change your mind about your purchase one you have received the item. All items sold by Hollins & Hollinshead are 100% guaranteed new unless otherwise stated.

We are authorised UK stockists of all the brands we sell and take great pride in their quality and brand standards. All items are inspected before they are dispatched but please make sure that you inspect your purchase on receipt while any tags or protective layers are still attached.

Items may be returned for refund or exchange within 31 days of receipt, on the understanding that the item has not been worn or personalised as we are not able to re-sell this item, unless faulty.       

Please note: For health and hygiene reasons, earrings are non returnable. This does not effect your statutory rights.

 


Returns & Refunds Policy

31 Day Money Back Promise

If for any reason you are unhappy with your purchase or it does not meet your requirements, you may return it for exchange or refund as per the Distance Selling Regulations and in accordance with your statutory rights. If you wish to return a purchase, please notify us within 7 working days of receipt and return it back to us within 31 days.

When sending a purchase back for a refund, please provide the following:

The return shipping cost of any non faulty item is the responsibility of the buyer.

All returns must be sent back in the original packaging to the below address:
FAO Returns Department
Hollins & Hollinshead
15 Swan Bank
Congleton
Cheshire
CW12 1AN



INTERNATIONAL RETURNS:
Please Return to:


British Goods Relief Claimed
FAO Returns Department
Hollins & Hollinshead
15 Swan Bank
Congleton
Cheshire
CW12 1AN


A refund can only be processed to the card or PayPal account used to pay for the order. Please allow up to 2 working days for refunds to be processed.


Exchange Policy

If you are unhappy with your purchase and it's still within 31 days of receipt, you may exchange for another item if you prefer, rather than a refund. If you wish to exchange your item, we strongly advise that you contact our sales team using the form on our Contact Us page or any of the contact details below.

Telephone: 01260 289689
Email: sales@hollinsandhollinshead.com
Live Chat: Situated at the bottom left of the screen

Contacting our sales team prior to sending your purchase back for an exchange will ensure the item is placed to one side for you.

Please send your item back in the original packaging to the below address:
FAO Returns Department
Hollins & Hollinshead
15 Swan Bank
Congleton
Cheshire
CW12 1AN



INTERNATIONAL RETURNS:
Please Return to:


British Goods Relief Claimed
FAO Returns Department
Hollins & Hollinshead
15 Swan Bank
Congleton
Cheshire
CW12 1AN

If the exchanged item is less in price, the difference will be refunded; if the exchanged item is higher in price, one of our sales team will contact you for payment.

An item can only be exchanged if is hasn’t been worn or used with any signs of wear.


Cancellation Policy

An order can be cancelled at any time until it has been dispatched. If you wish to cancel your order before it has been dispatched, please contact us using the form on our Contact Us page or any of the contact details below.

Telephone: 01260 289689
Email: sales@hollinsandhollinshead.com
Live Chat: Situated at the bottom left of the screen

Once the item has been dispatched, you are no longer able to cancel your order and should refer to our refund and exchange policies above.
 


Faulty Items Policy

Within 31 Days of Receipt

If the item is faulty within 31 days of receipt and is still in stock with us, we will happily replace it. To receive a free returns label and a returns number, please contact our sales team using the contact form on our Contact Us page or any of the contact details below.

Telephone: 01260 289689
Email: sales@hollinsandhollinshead.com
Live Chat: Situated at the bottom left of the screen

If you return the item without requesting a returns number and label you will be responsible for postage. Once we receive your item we will replace it as soon as possible.

When sending a faulty item back, please provide the following:

If you would prefer a refund or an exchange of a different item instead of a replacement, please let our customer service staff know when making contact prior to sending the item back.


After 31 Days of Receipt

If an item bought from us, Hollins & Hollinshead, is faulty after 31 days and is still under a manufacturer's guarantee (watch manufacturer guarantees do not cover watch bracelets, straps and batteries, although we may be able to get a replacement for you at an extra cost.), you can either return the item direct to the manufacturer or, if you prefer, return the item back to us and we will happily act on your behalf.

We do not provide a free returns label for items faulty after 31 days of receipt, the shipping cost back to us is the buyers responsibility. A service that is tracked should be used in case of delay or loss in transit. £5,95 needs to be included with your item for us to return the item back to you.

To receive a returns number, please contact our sales team using the contact form on our Contact Us page or any of the contact details below.

Telephone: 01260 289689
Email: sales@hollinsandhollinshead.com
Live Chat: Situated at the bottom left of the screen
 

When sending a faulty item back, please provide the following:

Expired Guarantee

If an item is faulty and the guarantee has expired, we are happy to help with assessment of the fault and in obtaining a quote for repair. Please contact our sales team using the contact form on our Contact Us page or any of the contact details below.

Telephone: 01260 289689
Email: sales@hollinsandhollinshead.com
Live Chat: Situated at the bottom left of the screen

Please note that these policies do not affect your statutory rights.